Refund Policy
Last updated: April 20, 2026
This Refund Policy outlines the conditions under which Clients may request a refund for services provided by Gilberto Arreghini — Arreghini Digital ("we", "us", "our"). This Policy forms an integral part of our Terms and Conditions.
Service Provider:
Gilberto Arreghini — Arreghini Digital
Company Legal Number: BG181311469
Address: 42 "21-vi vek" str., entr. B, fl. 4, Sofia, Bulgaria 1700
Email: [email protected]1. 7-Day Refund Window
Clients may request a full or partial refund of fees paid to us within seven (7) calendar days from the date of the initial payment, provided they decide to discontinue the engagement within this period.The 7-day window starts on the date the first invoice (setup fee, retainer, or project fee) is paid.
Refund requests submitted after the 7-day window has expired will not be accepted, except where expressly agreed in writing or required by applicable law.2. How to Request a Refund
To request a refund, the Client must:Send a written request to [email protected] within the 7-day window.
Include the name of the account holder, invoice number, date of payment, and a brief reason for the refund request.We will acknowledge the request within 3 business days and process approved refunds within 14 business days via the original payment method, unless otherwise agreed.3. Deductions from the Refund
Where work has already been performed at the time of the refund request, we reserve the right to deduct from the refundable amount:Time and labor already delivered (including strategy calls, audits, account setup, pixel/CAPI implementation, creative production, and campaign management).
Third-party costs already incurred on behalf of the Client (e.g., software subscriptions, stock assets, freelancer fees).
Transaction fees charged by payment processors that are non-recoverable.In such cases, a partial refund will be issued reflecting the remaining unused portion of the fee. A detailed breakdown will be provided upon request.4. Non-Refundable Items
The following are not eligible for a refund, regardless of the 7-day window:Ad spend paid directly to advertising platforms (Meta, TikTok, Google, etc.), as these funds are managed by third parties and not held by us.
Fully completed one-off deliverables already approved or signed off by the Client (e.g., finalized ad creatives, completed audits, delivered reports).
Third-party licenses, tools, or services purchased specifically for the Client's project.
Services provided at a discounted rate, promotional rate, or under a custom agreement that expressly states "non-refundable".5. After the 7-Day Window
Once the 7-day refund window has expired, the engagement is governed by the termination terms defined in the Terms and Conditions (Section 9) or in the signed Statement of Work (SOW). In this case:Either party may terminate the engagement with 30 days' written notice.
Retainers and advance payments already paid are non-refundable.
The Client remains liable for all fees accrued up to the end of the notice period.6. Exceptional Circumstances
We may, at our sole discretion, grant refunds outside the 7-day window in exceptional cases, such as:Documented failure on our side to deliver the agreed Services.
Mutual written agreement between the parties.
Cases where a refund is required by applicable mandatory law.Any such refund shall not be considered a waiver of these Terms or a precedent for future requests.7. Chargebacks
Clients agree to contact us first to resolve any billing concerns before initiating a chargeback with their bank or payment provider. Unjustified chargebacks may result in immediate suspension of services and the right for us to recover associated costs and fees.8. Contact
For any questions about this Refund Policy or to submit a refund request, please contact:
Gilberto Arreghini — Arreghini Digital
Email: [email protected]
Address: 42 "21-vi vek" str., entr. B, fl. 4, Sofia, Bulgaria 1700